Return Policy

Product Return Policy

At Ajaz Ahmad Mir Automatic Doors & Gate Barriers Trading LLC, we are committed to providing high-quality gate automation products, parking barriers, garage door motors, access control systems, and customer satisfaction across the UAE.

Please read our return policy carefully before making a purchase.

Eligibility for Returns

Products are eligible for return only if:

The item is unused, uninstalled, and in original condition
The product is returned in its original packaging
All accessories, manuals, remote controls, and components are included
The return request is made within 7 days of receiving the product
The item has no physical damage, scratches, or signs of installation

Products that have been installed, damaged, modified, or used are not eligible for return.

Non-Returnable Items

The following items are generally non-returnable:

Installed gate motors or automation systems
Customized or special-order products
Electrical components damaged due to incorrect installation
Products damaged by misuse, water, voltage fluctuation, or improper handling
Clearance or discounted sale items

Return Process

To request a return, customers must contact our customer service team with:

Invoice or order number
Product details
Reason for return
Photos of the product if applicable

Our team will review the request and provide return instructions.

Return Shipping Address

Customers may return approved products to our store address:

Ajaz Ahmad Mir Automatic Doors & Gate Barriers Trading LLC
Industrial Area 13, E311 Road
Sharjah, United Arab Emirates

Return Shipping Charges

Customers are responsible for return shipping costs unless the product received is incorrect or defective.
We recommend using a trackable shipping service for safe delivery.

Refund Policy

Once the returned item is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be issued using the original payment method whenever possible
Shipping, installation, and delivery charges are non-refundable

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately within 48 hours of delivery.

We will assist with replacement or support based on the product condition and warranty terms.

Contact Information

For any return requests or assistance, please contact:

Phone / WhatsApp: +971 50 956 8201
Email: sales@gatesautomatic.com
Website: https://www.gatesautomatic.com/

Thank you for choosing Gates Automatic UAE.
We appreciate your trust in our products and services.