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Return Policy

Product Return Policy

At Ajaz Ahmad Mir Automatic Doors & Gate Barriers Trading LLC, we are committed to supplying quality gate automation products, parking barriers, garage door motors, access control systems and related automation products across the UAE.

Please read our return policy carefully before making a purchase.

Eligibility for Returns

Products are eligible for return only if:

  • The item is unused, uninstalled and in its original condition.
  • The product is returned in its original packaging.
  • All accessories, manuals, remote controls and components are included.
  • The return request is made within 7 days of receiving the product.
  • The item has no physical damage, scratches or signs of installation.

Products that have been installed, damaged, modified or used are not eligible for return.

Non-Returnable Items

The following items are generally non-returnable:

  • Installed gate motors or automation systems.
  • Customized or special-order products.
  • Electrical components damaged due to incorrect installation.
  • Products damaged by misuse, water, voltage fluctuation or improper handling.
  • Clearance or discounted sale items.

Return Process

To request a return, customers must contact our customer service team and provide:

  • Invoice or order number.
  • Product details.
  • Reason for return.
  • Photos of the product, if applicable.

Our team will review the request and provide return instructions if the return is approved.

Return Shipping Address

Approved products may be returned to our store:

Ajaz Ahmad Mir Automatic Doors & Gate Barriers Trading LLC
Industrial Area 13, E311 Road
Sharjah, United Arab Emirates

Return Shipping Charges

  • Customers are responsible for return shipping costs unless the product received is incorrect or defective.
  • We recommend using a trackable shipping service for safe delivery.

Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Shipping, installation and delivery charges are non-refundable.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us immediately within 48 hours of delivery.

We will assist with replacement or support based on the product condition and applicable warranty terms.

Contact Information

For return requests or assistance, please contact:

Phone / WhatsApp: +971 50 956 8201
Email: sales@gatesautomatic.com
Website: https://www.gatesautomatic.com/

Thank you for choosing Gates Automatic UAE.
We appreciate your trust in our products and services.